StubHub And Viagogo Raided By CMA Officials

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10 November 2017

Officials raided the London offices of ticket resale companies StubHub and Viagogo as part of an investigation into suspected breaches of consumer law in the “secondary ticketing” industry after the two firms refused to co-operate requests for information.

Officers from the Competition and Markets Authority (CMA) seized information about the companies’ relationship with prominent ticket touts, who harvest tickets for in-demand sport, music and theatre events and sell them via sites that are intended for consumer-to-consumer exchanges.

The Guardian and other media report that the raids are key to an investigation launched last year into whether ticketing companies are giving fans enough information about their tickets, such as who the seller is and whether buyers could be denied entry due to undisclosed restrictions on resale.

Investigators are also looking at whether touts benefit from “connections” at resale websites to gain advantage over genuine fans trying to get hold of tickets.

The regulator, whose powers also allow it to obtain search warrants, raided StubHub’s office on Tottenham Court Road in London and Viagogo’s office on Cannon Street in early August after competitors, GetMeIn and Seatwave had already responded to “information notices”.

Officials are understood to have seized data relating to StubHub’s “top seller” programme, which manages its relationships with industrial-scale ticket touts selling tickets at vast mark-ups.

According to StubHub’s Top Seller Handbook, touts who make more than $250,000 of sales per year are entitled to benefits including discounts on seller

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